We are a small, private, family-owned facility. Each Dinner and Animal Experience, or Brunch and Animal Experience is a very limited booking with a maximum of 40 participants. We keep our experiences small and intimate so that the guest has the best experience, but also so that our animals do not get overwhelmed. Because we have very limited bookings, we count on you to keep your commitment to your reservation. We don't allow rescheduling because a last minute date change effectively holds 2 tables - the one you originally booked that we may not be able to resell, and your new date. You are getting a 2 for 1 deal in this instance! If life gets in the way of your booked experience, we recommend gifting it to someone who can attend.